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Cancellation, Return & Refund Policy

  • CancelAny time before dispatch
  • ReturnsDamaged or wrong item only
  • Report within48 hours of delivery
  • RefundProcessed in 1 business day

This policy explains when you can cancel an order, which products can be returned and how refunds are paid for purchases on the Eateryy Box website. Eateryy Box is a brand of Dhari Foods, Ahmedabad. Please read it together with our Terms & Conditions.

Applicability

  • By placing an order on Eateryy Box you agree to this policy as it stands at the time of your order.
  • We may update this policy from time to time, so please check it before each purchase.

Cancelling an order

  • You can cancel an order any time before it is dispatched. Once dispatch has started, the order cannot be cancelled.
  • To cancel, go to My orders, call our customer care or message us on WhatsApp with your order number.
  • Your order is cancelled as soon as we receive the request, and the refund is started within 24 hours of the cancellation being confirmed.

Returns

  • Because our meals are food products, we accept returns only for packs that arrive damaged or defective, or when you receive the wrong item.
  • Please request a return within 48 hours (2 days) of delivery from My account → Returns, choosing the reason from the list. After that window, please contact customer care.
  • We cannot accept a return if the wrong product was ordered by mistake, or for a pack that has been opened and was not faulty.
  • We may ask for photos of the pack and the outer box, or arrange a visit, to check the problem. Based on that check we will approve or decline the return and resolve it fairly.

Refunds

  • Once a return is approved, the refund is processed within 1 business day.
  • Online payments are refunded to the original payment method.
  • Cash on Delivery orders are refunded to the bank account you share with us. We do not make cash refunds.
  • The amount usually reaches you within 15 working days, depending on your bank or payment provider. If it has not arrived by then, please contact us and we will help.

Customer support

Last updated 28 October 2026